Return request
You can easily return your order by following the steps below.
- Check whether your return meets our return conditions.
- Follow the steps to take. Don't forget to remove the old shipping label.
- Make sure you send your return insured, because if it goes missing, you are responsible for the shipment.
RETURNS
U mag uw aankoop direct terugsturen naar ons zonder enige opgaaf van reden. U kunt uw zending via PostNL of een andere vervoerder terugsturen. Wij raden aan om de zending verzekerd te sturen. Stuur het retourformulier aub mee terug met uw zending, zodat we uw retournering makkelijk kunnen verwerken. Indien je je bestelling via PostNL of DHL retourneert, ontvang je van de baliemedewerker een verzendbewijs met daarop een Track & Trace code. Ook ontvang je vanuit Returnista een verzendbewijs met daarop een Track & Trace code. Bewaar het verzendbewijs goed totdat je retour volledig is verwerkt en is terugbetaald.
LET OP! : Wij sturen geen bevestiging wanneer wij uw retourzending hebben ontvangen. U kunt zelf via de Track&Trace uw zending volgen. Uw retourzending wordt meteen verwerkt nadat het bij ons geleverd is. Het retourbedrag wordt binnen 14 dagen op uw rekening teruggestort nadat wij uw zending in ontvangst hebben genomen.
EXCHANGE
If you want to exchange your purchase, you can immediately return the product and order it again via our website. In this way you do not lose any time and you will receive the new product within 2 to 3 days. when exchanging or returning, the item must be reasonably unused and in good condition. This means that the item must not have been worn and must be returned in its original packaging. In addition, you may never remove the label. If you do not meet these conditions, we cannot exchange or take back the item.
RETURN ADDRESS: Versano / Mezam BV, Nikkelstraat 23, 4823 AE Breda The Netherlands
Zonder een geldig verzendbewijs met daarop een Track & Trace code kunnen wij geen onderzoek starten naar retouren en zullen wij vermiste retouren dus niet terugbetalen
Although the maximum refund period is 14 days, processing your return with us 'from receipt' only takes a few days. After processing your return, you will be notified by e-mail with further information about your refund.
If you have not received a message from us after 14 days, please contact us via the contact form or [email protected]. Mention your name, e-mail address, telephone number and the order number.
Answering questions can sometimes take longer than you are used to from us. We therefore recommend that you submit your question via one channel. If you have a question about an order, it is wise to refer to your order number. Of course we try to answer you as soon as possible
It is unfortunately possible that your order is damaged during shipment. As a customer there is of course nothing you can do about this. In that case, we ask you to contact our customer service immediately. It is also useful to send photos of the complaint. Our customer service will process your message as soon as possible and will look for the best solution together with you.
As soon as we have received and processed your return, an adjustment will be made to your invoice. You will then receive an adjusted invoice from Klarna within 24 hours, adjusted based on your return.
The great thing about Klarna is that you do not have to pay your full invoice in advance. We do, however, recommend that you pay your invoice on time to avoid an increase in costs.
Have you already paid your Klarna invoice and eventually returned items? In this case, you will receive a refund from Klarna as soon as we have received and processed your return.
Are you already familiar with the Klarna app? With the Klarna app you have an overview of your orders and you can, among other things, put your invoice 'on hold' or register returns.
For more information, visit https://www.klarna.nl
This can have several causes. We recommend that you enter your address manually in the checkout and do not use autofill. If it still does not work after this, we recommend that you contact our customer service. It is useful to send a screenshot of the entire checkout or the error message.
Packing up
Fold the items neatly as you received them and pack them carefully. Also enclose the return form with packing slip.
return
Return your package with a valid shipping label. You can buy this at a PostNL or DHL shipping location. Do remove the old label from the box.
Drop off Postnl Punt
Deliver your package to a PostNL acceptance point in your area. You can find a location near you by postcode and house number at postnl.nl/locatiewijzer.
Refund
The refund will be made to the account number with which the payment was made. Typically, refunds are processed within 14 days of receipt.