Terms and Conditions
These general terms and conditions (the "General Terms and Conditions") apply when you as a consumer (the "Customer") place an order via www.versano.nl and related pages (the "Website"). The agreement is concluded between the Customer and Mezam BV, registered at the Chamber of Commerce in Breda under number 68323719. (VAT number: NL.857392499.B01) Detailed contact information and other information about Versano are listed on the Website. The General Terms and Conditions only apply to Customers who are consumers.
The Customer must be at least 18 years old to be able to order via the Website. Versano reserves the right to refuse or change the order of the Customer (eg when the Customer has provided incorrect personal data and / or is registered for payment arrears).
Versano is not liable when products become sold out. Versano is not liable for incorrect images or errors on the Website, eg errors in the product description or the technical specification, incorrect prices and price adjustments (such as price changes by suppliers or currency changes). Versano is not liable for incorrect information about whether or not a product is in stock. Versano has the right to rectify such errors and to change or update information at any time. If an incorrect price is displayed for a product ordered by the Customer, Versano will inform the Customer of this and wait for Customer's approval of the adjusted price, before Versano will proceed with the ordering process. All images on the Website are for illustration purposes only. Such illustrations offer no guarantee as to the number of products that the Customer will receive, how the product looks, works or where it was produced. Versano is not responsible for information provided by third parties on the Website.
The Website and all content on it is the property of Versano or its licensors. The information comes under the legal protection for intellectual property and marketing. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without prior written approval from Versano.
2. Agreements and ordering
To be able to place an order via the Website, the Customer must accept the General Terms and Conditions. By accepting the General Terms and Conditions, the Customer undertakes to comply with the General Terms and Conditions as a whole and the Customer confirms that he / she has read the information about personal data and authorizes the use of personal data and cookies in accordance with the Versano Integrity Policy, as explained on the Website.
A purchase agreement is only concluded when Versano has confirmed the order of the Customer and the Customer has received an order confirmation from Versano via e-mail. Versano requests the Customer to keep the order confirmation in order to simplify any contact with the Versano customer service. The Customer has the possibility to cancel his / her order until it has been confirmed by Versano. If the order is canceled, Versano will refund any payments made by the Customer or his / her bank / credit card company in connection with the order.
3. Customer data etc.
If the Customer registers his / her user account and / or places an order on the Website, the Customer will be asked to provide certain personal information. The Customer declares that the information provided is correct and complete, and declares to be responsible if these data contain errors. Information about the handling of personal data by Versano is available in the Versano Integrity Policy.
The Customer undertakes to ensure that nobody, in addition to the Customer, uses the Client's login details. The Customer may not disclose his / her username or password to anyone else and ensures that all documentation with information about the user name and password is stored in such a way that unauthorized persons do not have access to it. If there is a suspicion that an unauthorized person has gained access to the Customer's password, the Customer must immediately notify Versano of this. If the Customer does not inform Versano, then the Customer is responsible for all purchases made with the login details of the Customer.
If Versano suspects that the Client has misused his / her user account or login details or violates the Terms and Conditions in any other way, Versano has the right to block the Customer from accessing his / her user account. Versano also has the right to give the Customer new login details.
4. Prices, costs and payment
The prices displayed on the Website apply to orders placed on the Website. All prices are shown in Euro and include VAT. The prices are exclusive of payment or freight costs; these are listed separately.
The Customer can pay his / her purchase via the payment methods stated on the Website. For the Netherlands we accept all banks listed at IDEAL + Mastercard and VISA. In front of payments from Belgium you can use Belfius and Mister Cash. In front of Germany we use SOFORT.
Versano has the right to have the Customer pay at the time of placing the order. Versano reserves the right not always to offer all payment methods and to change the payment method when the method chosen by the Customer does not work, regardless of the reason, at the time the order is placed. Any restrictions on the payment methods offered are stated on the Website.
Shipping costs Netherlands
Within the Netherlands our standard shipping costs are € 7.95, - (inc VAT) up to an amount of € 99.95, - For total costs from € 100, - the shipping costs are free. We ship our packages via DHL, and are usually delivered the next day after the order. If the package has to be delivered to a different 'than your own' address, you can indicate this during the order.
Shipping costs Belgium and other European countries
The shipping costs to Belgium and other European countries are € 10, - regardless of the total amount. Hereby exchanging an article 1x free for the Benelux customers. We ship our packages via DHL, and are usually delivered the next day or no later than 2 working days after the order. If the package has to be delivered to a different 'than your own' address, you can indicate this during the order.
Can I pay afterwards via Klarna?
At Versano you have the option to pay with Klarna. Klarna carries out the complete post-payment process for Versano. This means that you will receive a digital payment slip from Klarna by e-mail to pay for the purchased product.
You can always answer any questions Contact record with Klarna. For more information, please refer to the consumer section of the Klarna website.
Pay attention! You should also receive two e-mails from us with the payment method Klarna: in the first e-mail you will receive a confirmation of your order and in the second e-mail a confirmation that your payment has been approved by Klarna. Did you not receive this second email? Then your order has probably not gone through properly and will therefore not be processed.
Finally, we would like to point out that paying via Klarna costs an additional 2.5%. This amount is calculated in the checkout on the total price excluding shipping costs.
5. Special promotions and offers
Versano may occasionally place special promotions on the Website that may have more favorable conditions than those mentioned in these Terms and Conditions, eg with regard to payments or a longer reflection period. Such conditions apply as long as the special promotion is in effect and for the products specifically indicated by Versano. Versano reserves the right to withdraw such special promotions at any time. After termination or withdrawal of a special promotion, these Terms and Conditions are effective without any modification to them. Offers with regard to specific products on the Website are only valid for a limited period and as long as stocks last.
6. Delivery and shipping
Products that are in stock are usually delivered within the number of working days indicated on the Website. Unless otherwise agreed (eg in connection with the reservation of products that are not in stock) delivery will take place within 14 working days after Versano has confirmed the order in writing via the order confirmation. More information about the delivery of products by Versano and the delivery conditions is set out in the delivery information.
The expected delivery time is indicated on the Website in the order confirmation, at the time of payment and / or on the current product page. When the delivery is delayed, Versano will inform the Customer about this and continue to monitor the order. If not expressly agreed otherwise, the Customer has the right to cancel the purchase if a delivery is delayed by more than 14 working days and this was not caused by the fault of the Customer.
If a package needs to be picked up at a certain delivery point, the Customer must do so within the time period indicated on the notice. In such cases, orders must be collected personally with a valid ID and order number. The Customer will receive a message about the delivery, indicating when and where the package can be picked up or received. This message can be sent via e-mail, regular mail and, if the Customer has provided a mobile telephone number, via telephone or SMS. Versano has the right to charge a surcharge of € 15 to the Customer when an order is not picked up.
7. Right of withdrawal
When products are purchased on the Website, the Customer has a cooling-off period of 14 days in accordance with the applicable consumer protection legislation. This means that the Customer has the right to revoke a purchase by informing Versano about this within 14 days after receipt of the ordered product by the Customer or his / her representative.
The right of withdrawal does not apply to the following products:
(a) products that are specifically tailored to the Customer or that have been clearly acquired in a personal way;
(b) products whose seal has been broken.
By accepting the General Terms and Conditions, the Customer acknowledges and accepts that the right of withdrawal does not apply in the above cases.
The Customer will be clearly informed when he / she orders a product to which the right of withdrawal does not apply. If a product is sealed, the Customer may not break the seal if he / she wishes to make use of the right of withdrawal. The right of withdrawal expires at the moment the Customer breaks the seal.
If the Customer wishes to revoke a purchase, the Customer must send a clear message to Versano before the end of the cooling-off period, as described here. The Customer will state his / her name, address and other relevant information such as an order number, invoice number and the name of the product in the message. If the Customer does not wish to make use of the aforementioned manner of reporting, the Customer can use the standard form for revocation of the Authority for Consumers and Markets.
If the Customer uses the right of withdrawal, the Customer will pay the return shipping costs and, after the Customer or his / her representative has received the product and during the return shipment, be responsible for the condition of the product. The Customer will send the return to Leather Shop Doci within 14 days from the date the Customer informed Versano of the revocation. The product will be well packaged, in good condition and shipped in the original packaging. Return shipments must be sent to Versano in accordance with the methods and instructions stated on the Website.
Versano can offer free return shipments for certain products at any time. If a free return shipment is applicable, this will be indicated on the Website with the relevant product.
If the Customer revokes his / her purchase, Versano will refund the amount paid by the Customer for the product excluding the freight costs incurred by Versano. Any extra shipping costs resulting from the Customer's choice for a different delivery method than the standard option offered by Versano will not be reimbursed. When a purchase is only partially revoked (eg if not all received items are returned), the paid shipping costs will not be refunded. Versano has the right to deduct an amount corresponding to the value reduction of the product in relation to its original value to the amount that is refunded if and insofar as this value reduction is caused by the Customer having the product for a longer period of time. than necessary to assess its functioning or characteristics.
Versano will refund the amount to be reimbursed without further delay, but no later than 14 days after the date that Versano received notice of the cancellation. However, Versano may postpone the refund until Versano has received the product or until the Customer provides proof that the product has been returned, eg by means of a shipping receipt. Reimbursement to the Customer will take place via the payment method chosen by the Client at the time of the original order unless otherwise agreed or if there are impediments to such a method of reimbursement.
8. Exchange and return
In the unlikely event that you have not made the right size or choice, you can use the return form on the website for a quick solution or settlement, to exchange or return your product. versano.nl/retouraanvraag
You may of course fit articles, but when exchanging or returning the item should reasonably be unused and in good condition. This means that the item must be returned in its original packaging. In addition, you may never pick up the label. If you do not meet these conditions, we can not exchange or take back the article.
Items can be returned or exchanged within 14 days of receipt of your order, but we would appreciate it if this happens sooner, because then we can refund your return amount more quickly. Always use our return form on the website to notify us of the return shipment. You do this on versano.nl/retouraanvraag. As soon as we have processed your request, we will let you know how you can return the item. All items must be returned unworn, undamaged and with labels attached. If we notice that the product has been worn or if it is returned without the labels, we will send the product back.
For the returning or exchanging to another size is the fastest way to return your product via PostNL, you do this at your own expense. We will send the jacket back to you free of charge for exchanges. After shipment, always send the track & trace to us by email, so that we can keep an eye on the shipment. Shipping is always at your own risk, so we recommend that you return the package insured. Always keep the proof of shipment of your return until it is successfully processed. A return is successfully processed as soon as the purchase amount has been refunded to your bank account. Versano is not responsible for packages that are lost during the return. For returning or exchanging from abroad, you can use your own carrier or DHL.
Once the returned items have arrived, the items will be checked for damage or missing details. It is also possible that we can refuse a jacket if it smells of food odor or nicotine. The return will then be processed as soon as possible, so that the purchase amount will be back on your account within 2 weeks 'after dissolution'.
The statutory warranty rules and terms apply to all articles. The legal guarantee means that a product must do what can reasonably be expected of it. With the Versano products, this means that all articles, provided that the washing instructions and proper care are met, can be worn for at least one year. Versano is not responsible for damage to items that have arisen during the return. We recommend that you always return the item in its original packaging.
Items that are specially produced or ordered by us at the request of the customer can unfortunately not be returned, as we have it specially made to measure or color.
If you have any questions, you can always send an email to us via the contact page.
9. Warranty and complaint
Some Versano products are covered by a warranty. Information about warranty periods and special conditions are listed per product on the Website or in these General Terms and Conditions. The product warranty covers only original manufacturing defects, and therefore not faults arising from or after the implementation of own modifications regarding the operation or the appearance of the product, such as adjustment, improvement or other configuration changes to the product. The order confirmation from the Customer is a guarantee certificate.
A warranty period of 2 months applies to zips. Should a defect occur after this period, we will first see if this is a factory fault, or that this may have happened with the wrong or inconvenient zippers. In the event of a manufacturing defect, we will repair the zipper free of charge within a period of 6 months after the purchase of the jacket. In other cases for repair work, we only charge the cost price.
The advertising right applies to products that are defective according to the applicable consumer protection legislation. The Customer who wishes to exercise his / her right of complaint for a product that he / she has ordered must contact Versano as soon as possible after discovering the defect, whereby the Customer will make use of the contact information on the Website. is provided. Complaints that are submitted by the Customer within two months after the discovery of the defect are always considered as on time.
Leather Shop Doci will pay the costs of the return shipment for all legitimate claims.
If a product for which a complaint has been submitted has been returned and the complaint has been declared well-founded, Versano will reimburse the Customer in accordance with the applicable consumer protection legislation. Versano strives to do this within 30 days after Versano has received the complaint, although depending on the nature of the product, this may sometimes take longer. Versano reserves the right to declare the complaint unfounded if the product does not appear to be defective in accordance with the applicable consumer protection laws. In case of complaints, Versano will follow the guidelines as drawn up by the Authority for Consumers and Markets.
Versano may link to other websites that are not under the control of Versano, and other websites that are not under the control of Versano may link to the Website. Despite the fact that Versano strives to link only to websites with similar provisions regarding personal data and security, as laid down in Versano's Integrity Policy, Versano is not responsible for the protection or confidentiality of information or personal data provided by the Customer on other websites. . The Customer must be careful and read the provisions regarding personal data on the relevant websites.
11. Force majeure
Versano is not liable for delays caused by circumstances beyond the control of Versano such as general labor disputes, acts of war, fires, lightning strikes, terrorist attacks, altered government measures, technical problems, interruptions in the power supply, tele- / computer communication or other forms of communication. , and defects or delays in the services provided by sub-suppliers as a result of circumstances as described here. Such circumstances lead to an exemption from damages and other sanctions. If such circumstances arise, Versano will inform the Customer accordingly, both at the beginning and at the end of the period in which the relevant circumstances occur. If the circumstances occur for more than two months, both the Customer and Versano have the right to revoke the purchase with immediate effect.
12. Changes in the General Terms and Conditions
Versano reserves the right to change these Terms and Conditions at any time. All changes to these Terms and Conditions will be placed on the Website. The changes take effect when the Customer accepts the General Terms and Conditions (in connection with a new purchase or when visiting the Website) or 30 days after Versano has informed the Customer about the changes. However, Versano advises the Customer to visit the Website on a regular basis so that he / she is informed when the Terms and Conditions are changed.
If a provision of this agreement is declared invalid or unenforceable by a competent court, authority or arbitral tribunal, the remainder of that provision shall remain and the other provisions shall remain in full force, insofar as the applicable legislation permits. Provisions that have been declared invalid or unenforceable will be replaced by relevant legal guidelines and advice.
14. Applicable legislation and settlement of disputes
We advise you to first report complaints to us by emailing [email protected]. If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform. "
Disputes regarding the interpretation or application of these General Terms and Conditions are subject to and will be interpreted in accordance with Dutch law and will only be settled by Dutch courts.
1. The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
2. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days, after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint can not be resolved by mutual agreement, a dispute arises that is susceptible to the dispute settlement.
5. In the event of complaints, a consumer must first turn to the entrepreneur.
6. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
7. If a complaint is found to be well-founded by the trader, the trader will replace or repair the products at its option or the delivered products free of charge.