{"id":7,"date":"2017-05-05T02:42:23","date_gmt":"2017-05-05T02:42:23","guid":{"rendered":"https:\/\/leathershopdoci.nl\/versano\/?page_id=7"},"modified":"2021-11-24T19:27:11","modified_gmt":"2021-11-24T19:27:11","slug":"contact","status":"publish","type":"page","link":"https:\/\/versano.nl\/en\/contact\/","title":{"rendered":"Frequently asked Questions"},"content":{"rendered":"

I want to check the status of my order via the track&trace, where can I find the track&trace?<\/span><\/i><\/a><\/h4><\/div>
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As soon as the package has been scanned at PostNL, you will receive an email from us in the evening with a track & trace code to follow your shipment. The order can also be tracked with the track&trace button in your account on the website. You can easily create an account on our website.<\/p>\n

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I want to exchange my order for a different size, how can I arrange this?<\/span><\/i><\/a><\/h4><\/div>
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1. You can return the product and place an order again. This way you can be sure that your desired size is still in stock.<\/p>\n

2. We have sent a return\/exchange form with your order. You can fill in this form with the necessary information about your exchange and return it with the product to our address. As soon as we have received your package, we will process and return the exchange as soon as possible. Please note that there is a small risk that the desired size will no longer be in stock. In this case we will refund the purchase amount of your order to your account.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I want to return my order, how can I do that?<\/span><\/i><\/a><\/h4><\/div>
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You can easily return your order by following the steps below.<\/p>\n

1. Check whether your return meets our return conditions.<\/p>\n

2. Fill in the return form that you received in the package and make sure that both the items and the return form are returned well packed. (We cannot process your return without a return form.)<\/p>\n

3. Follow the steps to take, and don't forget to remove the old shipping label on the box.<\/p>\n

4. Keep the proof of shipment and Track & Trace until your return has been fully processed and refunded.<\/p>\n

Without a valid proof of shipment with a Track & Trace code, we cannot start an investigation into returns and we will therefore not refund missing returns.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div>

I have returned my order, when will I get my money back?<\/span><\/i><\/a><\/h4><\/div>
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after your return has been processed, we will refund the purchase amount. It usually takes 3 to 4 business days. Please note that due to your own bank processing time it can take a few days longer until the amount is actually in your bank account. After we have refunded the amount, you will always receive an e-mail with a confirmation of the refund.<\/p>\n

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I have ordered through Klarna and returned the shipment, how should I further deal with this with Klarna?<\/span><\/i><\/a><\/h4><\/div>
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As soon as we have received and processed your return, an adjustment will be made to your invoice. It usually takes 3 to 5 business days. The maximum processing time between us and Klarna is 14 days. You will then receive an adjusted invoice from Klarna, adjusted based on your return.<\/p>\n

The great thing about Klarna is that you do not have to pay your full invoice in advance. We do, however, recommend that you pay your invoice on time to avoid an increase in costs.<\/p>\n

Have you already paid your Klarna invoice and eventually returned items? In this case, you will receive a refund from Klarna once we have received and processed your return.<\/p>\n

Are you already familiar with the Klarna app? With the Klarna app you have an overview of your orders and you can, among other things, put your invoice 'on hold' or register returns.<\/p>\n

For more information, visit https:\/\/www.klarna.nl<\/p>\n

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I have a special request about my order, how can I pass it on?<\/span><\/i><\/a><\/h4><\/div>
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You can specify your special request while making your order. An order note will be placed here when entering your details. You can always call us.<\/p>\n

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Why is it not possible to place an order?<\/span><\/i><\/a><\/h4><\/div>
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This can have several causes. We recommend that you enter your address manually in the checkout and do not use autofill. If it still does not work after this, we recommend that you contact our customer service. It is useful to send a screenshot of the entire checkout or the error message.<\/p>\n

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I have a repair request or complaint about a damaged item, how can I arrange it?<\/span><\/i><\/a><\/h4><\/div>
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You can submit a complaint or repair request via the contact form and we will contact you as soon as possible. Leave your name, telephone number and email address and describe your complaint or repair request in as much detail as possible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t

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If your question is not listed here, you can send us a message using the contact form below, we will answer your question as soon as possible.<\/h5>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>
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    SEND US A MESSAGE\n\t\t<\/h2>\n\t<\/div>\n\t
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